Any custom design jewelry created by McCoy Jewelers comes with a life time warranty against manufacturing defect. Every piece of jewelry must be inspected every 6 months by McCoy Jewelers, or a reputable jeweler, if it is determined that your jewelry need repair or maintenance due to wear and tear or damage, then you must follow the recommendation for the necessary repairs or your warranty will be void.
Normal wear and tear happens, and you will need to maintain your piece over the years, including (eventually) re-tipping prongs and replacing worn metal. Just like a pair of tires on a car, metals wear down over time.
If you lose your center diamond or gemstone due to a manufacturing defect, McCoy Jewelers will pay up to $500 of deductible to your insurance company to replace it.
Replacement must be paid by your insurance company to McCoy Jewelers and performed by McCoy Jewelers only. It is the responsibility of the jewelry purchaser to insure their jewelry under their home owner's policy or renter's policy against any damage or loss that might happen.
If there is any damage, abuse, modification or alteration to the center diamond or gemstone all warranties through McCoy Jewelers become void. If we feel the mounting is not secure we will tell you before any work is done and we will not provide a stone loss warranty.
We don't guarantee stones we didn't set, in jewelry we didn't make. This seems obvious, but for repairs & restorations, we can only guarantee the work we did. ( So if we size a ring we will do our best to check the quality of the settings, but we don't take liability for others' work) We don't pay for items to be shipped for inspections or work unless there is an original workmanship problem, however we promise to always make a good faith effort to fairly and honestly deal with all of our customers in every way. Our stone loss warranty can be an important part of your satisfaction and trust in our shop, so feel free to ask any questions about our policy.
Returns & Exchanges on Non-Custom Pieces and Stones
Non-Custom merchandise may be returned for a full refund for 30 days. We understand that a jewelry purchase can be a big decision, and we want you to feel excited about your purchase with us. The jewelry must be in good condition & not altered, & include all paperwork like certificates, boxes etc. If you are past the initial 30 day Return/Exchange timeframe, we allow Exchanges or return for a credit to be used later on all un-altered items in good condition for 90 days from date of invoice.
Stone Return Policy
All Diamonds and Colored Gemstones $500 or more must be returned or exchanged within 14 days of purchase. Stones under $500.00 purchased from our owned stock may be returned for refund up to 30 days after invoice date. (as long as there is no wear on the stone i.e.: abrasions or chips that weren’t there when the stone was purchase).
For other stones under 500.00 in purchase price) that are on MEMO (loaned to us from a vendor), there is a 14 day return policy from the date of purchase (as long as there is no wear on the stone). The reason MEMO stones have a shorter return period is because we do not own them and if the customer returns the stone after 14 days then we are forced to own stock that we would not have otherwise purchased.
Errors, Inaccuracies and Omissions
Occasionally there may be information on our Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the Site is inaccurate at any time without prior notice (including after you have submitted your order).
Price quotes will be honored for ten days. For a price quote to be valid, it must be a written quote from either an email thread or from our in store quote system. Please note that any verbal quote given on the spot is only a ball park figure and is not a valid quote. Please be aware that price quotes may be subject to re-quoting if metal prices and or diamond prices increase significantly since the time of the initial quote.
Web Site Pricing Errors
While McCoy Goldsmith & Jeweler strives to provide accurate product and pricing information, pricing or typographical errors may occur. McCoy Goldsmith & Jeweler cannot confirm the price of an item until after an order is placed in our store or by telephone. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, McCoy Goldsmith & Jeweler shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is mis-priced, McCoy Goldsmith & Jeweler may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation.